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Personal development Courses are suitable for anyone working in business, industry or the public sector. Topics include everything from Assertiveness and Self Esteem Skills to Customer Service, Negotiation Skills and Dealing with Difficult People.
Assertiveness Training
This 1-day Assertiveness Training course is designed to help candidates explore and gain an understanding of the issues associated with not being assertive, and the benefits of being assertive in a workplace environment. Upon completion of this course, candidates will feel more confident in their ability to communicate and manage colleagues and clients, especially when put in uncomfortable or difficult situations where it is important to keep calm and be an assertive presence.
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Negotiation Skills
Negotiation Skills enhances an individual’s power to influence others via communication, to shape decisions for the purpose of business goals. Negotiating is vital to many sectors, including sales, politics, buying, and insurance. Delegates will learn how to negotiate with confidence, and gain advantage in complex situations.
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Managerial Skills
Managerial Skills Overview Aimed at newly promoted managers and supervisors, our 1-day Managerial Skills course looks at the most essential skills for supervisors to use to manage people effectively. The training looks at topics such as your role and responsibilities, motivating a team, dealing with conflict and more. By the end, you’ll be more confident in your role and ready to take on the challenges of leadership.
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Time Management
Our instructors have developed a unique teaching style to help aspiring Learners to master the art of successfully using Time Management Skills in their daily work life. We will guide you step by step on how to Set Goals, Solve Problems and Make Time Based Decisions Effectively. All the topics and units are broken down in an easy to learn manner, making the course extremely enjoyable and our friendly instructors delight all our learners to use Time Management Skills comfortably in their daily work life. Time management is an essential asset in almost all industries and all roles. Congruently, punctual delivery of projects, attendance, and contacts are fundamental determinants of a perceived competency. Hence, professionals undertaking this 1-day Time Management Training course will learn how to use schedules to organise their time, efficiently manage their time, evaluate their utilisation of time, and learn the necessity of a comprehensive time-structured plan. This course will provide tools and techniques to help you make better use of your time and regain control over your workload. Delegates will have the opportunity to take part in practical exercises aimed at testing a number of different time management techniques and building on current skills.
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Dealing with Difficult People
This Dealing with Difficult People training consists of a 1 day, classroom-based course that educates candidates on efficient methods of resolving content and turning this conflict into an opportunity. The management of conflict, therefore, enables an organisation to strengthen their business by improving relationships between employees making for a more cohesive team. It also emphasises that personal differences are not an issue, the way that they are dealt with is what creates an issue.
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Exceptional Customer Service
This Exceptional Customer Service training course enables individuals to excel professionally in a customer-facing role - learning how to respond to adversity and how to display assertive, but polite, mannerisms. Individuals undertaking this customer services training course will learn how excellent customer service attributes can benefit an organisation, through meeting customer demands and expectations and ensuring repeat business. The key skills that are at the heart of Exceptional Customer Service are understanding customers and their needs, emotional intelligence and problem solving. Our time-proven courses are taught by expert Customer Service Experts with years of real-world experience
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Emotional Intelligence
This Emotional Intelligence training course will provide delegates with an enhanced understanding of Emotional Intelligence principles and will equip delegates with the means to change their habits and emotional responses to situations. Managing emotional reactions is of utmost importance because the ability to alter negative perspectives enables the achievement of business success.
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Effective Communication
During this one-day Effective Communication training, candidates will acquire a comprehensive understanding of the impact of communication on others, and how to improve personal communication skills to a level where information can be conveyed efficiently and effectively. Using communication wisely and efficaciously will mean that it will become easier to attain better results and the outcome of exchanges will be more productive. This course specialises in the use of communication within a business environment. Communicative ability not only involves the capability to convey information, but also to be able to listen to others and receive information. Hence, this training course includes listening based exercises and quizzes to emphasise the importance of listening in effective communication
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Public Speaking
This 1 day Public Speaking Training will help you to deliver your message clearly and with impact to large audiences. You will learn to manage every aspect of preparing speeches from the initial planning of what you want to deliver based around a key message, keeping your content engaging, to techniques in how to present yourself and interact with your audience when on stage. All of this is aimed at building your confidence to speak in public with personality and getting your point across to the audience.
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Communication and Interpersonal Skills
Communication refers to exchanging the information by talking, writing, or by using some other means of communicating, whereas interpersonal skills are the qualities and behaviours we show while interacting with other people.
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Stress Management
This Stress Management Training consists of a 1 day, trainer-led course that aims to help individuals deal with stress and the impact that it can have on their health. This course will focus on the causes of stress and developing a personal strategy for dealing with stress that is tailored to the individual and their specific needs.
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Organisational Skills
This Organisational Skills training consists of a 1 day, trainer-led course that aims to provide delegates with the skills to manage their personal role, and the assets associated with it, effectively. This course will focus on specific methods for staying organised, the importance of self-management, and creating an Action Plan for staying organised. This course comes under the topic of Personal Development Training that provides delegates with a range of courses to increase their competency within their role, which can be applied to any industry.
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Building Business Relationships
Building Business Relationships - Overview This 1-day Building Business Relationships training aims to provide delegates with the skills to build positive and effective relationships that will promote productivity and profitability. This course will focus on the behaviour, body language, and useful communication skills, and how these factors can help the individual to create effective business relationships.
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Getting Back into Work Masterclass
The idea of going back to work after a long period of time away from the workplace can be daunting. There is always a risk of getting left behind, which can disrupt confidence and make the idea of going back to work look intimidating but make your return to work a successful one. You can conquer the fear, and handle it head-on, and now is the time to take the initiative and re-evaluate in which direction your profession or career to go.
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Job Search Masterclass
Searching for a job is very difficult and time-consuming. Job search strategies are continually growing with our new economy and make it necessary for you to keep updated with the changes and adapt procedures to make sure that you do not get left behind.
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Report Writing
Report writing is creating a description and statement which explains in detail an event, situation, and occurrence as the result of observation or inquiry. It is a formal style of writing elaborately on a topic and consists of different types of reports.
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Strategic Planning and Thinking
Strategic planning is about getting your organisation where it needs to go. Starting from knowing where you are and moving to where you want to get to, this course takes you right through the strategic development process with supportive tools, techniques and ideas for every stage to increase your strategic thinking skills
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E-mail Etiquette
E-mail is the most used and efficient way of business communication. It is the factored and most productive type of correspondence; still, many organisations overlook this critical type of business correspondence. The Knowledge Academy’s E-mail Etiquette Training is designed to provide you with the techniques and skills required to write a professional e-mail with effective email structure.
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Active Listening Skills
Active listening skill is beneficial because people can get the trust of the speaker and people can also feel confident in their self. The active listening process leads to successful conversation and on the other hand conversation partner would be happy from counselling or meeting. By having active listening skills, person can build a good relationship with each other. Also, people can become more active in their life.
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Motivation and Goal Setting
In this 1-day training, delegates will gain knowledge of how they can motivate themselves on their own. Delegates will attain the knowledge of how they can establish self-awareness, confidence and success. This training is systematic and captivating with brilliantly illustrated steps that will help you getting accuracy, motivation, and goal achieving.
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Creative Writing
Creative writing is the process of appealingly presenting thoughts, feelings or emotions, as opposed to facts. The main purpose of creative writing is to express something, whether it be feelings, emotions, or thoughts. This Creative Writing Training is designed to make delegates aware of different writing skills and unlock their creativity and imagination. Delegates will learn how to structure and write literary fiction as well as ‘awaken’ and shape language for poetry.
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