Building Business Relationships

Building Business Relationships

Building Business Relationships Outline

The building of positive and effective business relationships is extremely important for the success of an organisation as it enables employees to communicate effectively both with clients and other staff members. This will improve the productivity of the company and increase the likelihood of clients giving the organisation their business.

This topic encompasses a number of courses that allow delegates to improve their personal skills and increase their ability to work effectively. Some of these courses include Time Management Training, Exceptional Customer Service Training, and Stress Management Training.

This Building Business Relationships course will cover the following modules:

Module 1: What is Building Business Relationships?

  • What defines a good relationship?

  • What do clients want?   

Module 2: Behaviour Cycle

  • Emotional Intelligence in the workplace

Module 3: Meeting Relationship Expectations

  • What are the expectations?
  • How to meet client expectations

Module 4: Stakeholder Management

  • How to engage with Stakeholders
  • Understanding what Stakeholders want
  • How to meet Stakeholder expectations

Module 5: Communication Vehicles

  • Importance of communication
  • Effective comunnications methods

Module 6: Influencing Relationships with Integrity

  • Why is integrity so important?
  • How to build a relationship based on integrity

Module 7: NLP and Body Language

  • What is NLP?
  • Why is body language so important to effective communication?
  • The correct body language for building an effective relationship

Module 8: Self-assessment of Personal Style 

  • Continual self assessment

Module 9: Working with differing points of view

  • Understanding that different people have different view
  • How to overcome this factor to create a good business relationship

What’s Included?

Delegates will be supplied with the following for this one-day Building Business Relationships course:

  • Course material
  • Experienced Instructor
  • Certificate of Completion