Effective Communication

Effective Communication - Outline

• Communication
• What is a Skilled Communicator?
• Individual Evaluation
• Communication Barriers
• Case Study: New Neighbours
• Asking the Questions
• Asking the Good Questions
• Applying the Answers
• Probing
• Listening Skills
• How do you rate your Listening ability?
• Active Listening Skills
• The Communication Funnel
• Communication Situations
• One Little Word
• Body Language
• What do our bodies say?
• Gestures
• Emotions
• A Personal Action Plan
• Quick Quiz

Who should attend this Effective Communication?

This course is recommended for anyone who desires improvement of the communication skills of themselves or their employees, in order to enhance efficacy and productivity within the workplace.

Prerequisites

There are no prerequisites for this course.

What’s Included in this Effective Communication?

You will be provided with:

• The Effective Communication Manual
• Experienced Instructor
• Certificate