E-mail Etiquette

E-mail Etiquette Outline

In this E-mail Etiquette Training, delegates will gain knowledge about various pitfalls and potential of e-mail. Delegates will learn how to do effective e-mail management and how to use folders and filters. In addition, they will also learn about SMART subject lines as well as about disclaimers and confidentiality clauses.

• What is E-mail?
• Impact of E-mail on Business
• Consequences of E-Mail
• Handheld Electronic Devices
• Internal Considerations
• Email Pitfalls and Potential

Managing Mailbox

• E-Mail Management
• Receiving and Processing E-Mail
• Auto-Reply Messages
• Using Folders and Filters

Message Preparation

• CC and BCC
• SMART Subject Lines
• Greetings
• Message Ending
• Signatures