Exceptional Customer Service
Exceptional Customer Service Outline
What is Customer Service?
- Importance of Customer Service
- Customer Service Skills
- Different Communication Vehicles
Communication Barriers
- Types of Barriers
- Delivering Effective Customer Service
- Self-Assessments
- Questions and Answers
- Rapport with Customers
- Meet Customer Expectations
Handling Difficult Customers
- How to deal with Difficult Customers
- Solving the Problem
Assertiveness Techniques
- Structure Communication with Customers
- Dealing with Difficult Situations
Neuro-Linguistic Programming
- Examples of NLP
Body Language
- Facial Expressions
- Body Posture
- Gestures
- Handshakes
Who Should Attend this Customer Service Training?
This course would be useful in the following careers:
- Personal Assistant & Receptionist
- Secretary
- Assistant
- Office Administrators or Office Managers
- Office Clerk
- Marketing Assistants or Marketing Managers
- Customer service Team Member or Supervisor
- Customer Service Team Leader or Customer Relations Advisor
- Sales Manager
- Brand Manager
Prerequisites
There are no formal requirements, so anyone can attend this Customer Service Training course.
What's Included in this Customer Service Training?
- A Comprehensive Customer Service Training Course Folder
- A Customer Service Training Action Plan
- Full Access to Training Slides and Trainer Notes
- Certificate of Attendance
What will you Gain?
- Utilising assertive styles in difficult
- Building your confidence and being able to say no
- Understanding how others perceive your behaviour
- Understanding how using customer-focused communication improves your service standard
- Practising how to turn customer service disappointments into a positive experiences
